MTN subscribers suffer airtime credit loss in Ghana:

MTN Ghana subscribers have suffered ‘enormous credit losses’ when trying to top-up their accounts, local news agency Ghana Business News reports. According to the article, MTN has acknowledged the problem, which was reportedly due to technical issues, by stating that ‘there has been a system challenge causing some subscribers to lose their airtime credit’, and that its technical team is currently working to ‘rectify the issue’.

Further, the cellco assured its subscribers that all the missing credit will be replaced in due course. Industry regulator the National Communications Authority (NCA) is yet to comment on the issue.
As previously reported, earlier this month MTN Ghana commenced the deployment of a Radio Access network (RAN) upgrade project across the country, after the the company pledged to invest GHS105 million (USD52.34 million) to improve the quality of its network by upgrading and replacing obsolete equipment. The move came after the NCA imposed a GHS900,000 fine on five mobile network operators for providing poor network quality to their subscribers in the Northern, Volta, Ashanti, Upper West and Upper East Regions.

MTN and Glo received the largest fines of GHS300,000 each, while Expresso, Airtel and Tigo each got GHS100,000 penalties. In August 2013 the NCA imposed a new round of fines for breach of QoS standards, with MTN Ghana receiving a GHS100,000 fine for defaulting on its CST and CCRcommitments in the Central and Western regions.

Telecom Mobile Operators in Ghana - MTN, Vodafone, Tigo, Airtel, Expresso Telecom and Glo

The first cellular mobile network was launched in this sub-Saharan Africa in 1992, Ghana has become one of the Africas most competitive mobile market with 6 telecom operators -  MTN, Vodafone, Tigo, Airtel, Expresso Telecom and Glo. Glo(Nigeria’s Globacom) has launched its services in 2012 but its subscriber count is picking up fast.

Ghana has 90% penetration in 2012, for voice sunbscribers.

Due to the huge competition the profit from subscribers to the companies is limited. Average revenue per customer (APRU) has fallen to $5 per month

Great potential exists for data services in 3G mobile broadband services which is already the major part of Internet connections in Ghana.

 Market Share of Telecommunication Operators in Ghana

MTN Ghana (45.33%), Vodafone (20.20 %), Tigo (14.34 %), Airtel (12.23%), Glo (6.16 %) and Expresso Telecom (0.66 %) 

The Total Cellular/Mobile Voice Subscriber Base in Ghana as at November, 2012 stood at 25,344,745.

Rank	Operator	Technology	Subscribers Nov 2012	Ownership
1	MTN Ghana	GSM-900/1800 2100 MHz UMTS	11,615,801 (45.33%)	MTN (97.7%)
2	Vodafone	GSM-900 UMTS	5,175,377 (20.20 % )	Vodafone (70%)
3	Tigo	GSM-900 UMTS	3,673,934 (14.34 %)	MIC (100%)
4	Airtel	GSM-900 2100 MHz UMTS	3,132,615(12.23%)	Bharti Airtel (75%)
5	Expresso Telecom	CDMA2000 1X	168,572 (0.66 %)	Sudatel (100%)
6	Glo	GSM	1,578,446 (6.16 %)	Globacom (100%)

Website and Contact Details of Mobile Operators in Ghana

 MTN Ghana (http://www.mtn.com.gh/)

Scancom Limited,
Plot # 17&19
Ridge Towers
10th - 12th Floor
6th Avenue, Ridge
P.O. Box 281 Intl. Trade Fair La,
Accra - Ghana

E-Mail: info@mtn.com.gh
Tel: 00 233 24 4300 000
Fax: 00 233 21 231974

Customer Care Numbers MTN Ghana
 
MTN Ghana, please call 111 Toll Free on your MTN number or e-mail customercare@mtn.com.gh 

Vodafone Ghana (http://www.vodafone.com.gh/)

Vodafone Ghana,
South Liberation Link,
Manet Tower A, Airport City,
Accra Ghana
Email:info.gh@vodafone.com

Customer Care Numbers Vodafone Ghana

 

General enquiries / fault reporting	100
Directory assistance	160

 

Tigo (http://www.tigo.com.gh/)

Customer Care Numbers Tigo

• 111
• 841
• 810 
• 0277 55 1000
• 0277 55 1002
• 0277 55 1003
• 0277 55 1004
• 0277 55 1006

Airtel (http://www.africa.airtel.com/wps/wcm/connect/africaairtel/Ghana/)

Bharti Airtel Ghana Limited
Airport City Accra
Private Mail Bag
Accra-North,

E-mail
customercare.gh@gh.airtel.com
 

 Customer Care Numbers Airtel Ghana


Call (toll free) 24 hours, 7 days a week on 121 from your Airtel phone, 0260 000 121 from other networks within Ghana or +233 260 000 121 if you are calling outside Ghana.

Glo Ghana (http://www.gloworld.com/ghana/home.asp)

GLO Mobile Ghana Limited
4, Adjuma Crescent, South Industrial Area, Kaneshie,
Accra.
Ghana.

Customer Care Numbers Glo

121 (Prepaid) / 200 (Postpaid), or email to customercare@glomobileghana.com for Prepaid customers or corporatecare@glomobileghana.com for Postpaid customers. 

Expresso Ghana (http://www.expressotelecom.com/en/african-presence/ghana/)

TARIFFS OF MOBILE TELEPHONY OPERATORS (PREPAID) - SEPTEMBER, 2012

All rates are quoted in Ghana Cedis and the billing rate is per minute

	MTN	Tigo	Vodafone	Airtel	Glo Mobile	Expresso	Industry Average
On Net	0.09	0.03	0.144	0.084	0.08	0.0954	0.0872
Other Local Networks	0.13	0.102	0.144	0.084	0.09	0.1494	0.1166
U.K	0.3	0.354	0.3	0.36	0.44	0.2118	0.3276
U.S.A	0.144	0.132	0.13	0.19	0.11	0.2118	0.1530
Canada	0.14	0.132	0.13	0.19	0.11	0.2118	0.1530
Italy	0.44	0.54	0.86	0.49	0.275	0.3601	0.4942
Nigeria	0.192	0.198	0.3	0.36	0.165	0.2118	0.2378
South Africa	0.44	0.354	0.86	0.39	0.275	0.3601	0.4465
Germany	0.44	0.54	0.44	0.36	0.275	0.3601	0.4025
China	0.144	0.132	0.13	0.19	0.11	0.2118	0.1530
U.A.E	0.44	0.354	0.44	0.39	0.44	0.3601	0.4040
SMS-On Net	0.04	0.0403	0.04	0.04	0.04	0.0424	0.0405
SMS-Other Networks	0.05	0.0477	0.0424	0.044	0.04	0.0438	0.0447
MMS	0.18	0.212	0.19	0.18			0.1905
Data/MB	0.06	0.2	0.2	0.07	0.05	0.05	0.1050

SMS-IDD	MTN	Airtel	Tigo	Vodafone	Glo Mobile	Expresso	Industry Average
MTN West & Central Africa	0.13			0.0848		0.0636
USA	0.15	0.12	0.1152	0.0848	0.142	0.0636	0.1126
Canada	0.15	0.12	0.1152	0.0848	0.142	0.0636	0.1126
UK	0.18	0.15	0.1152	0.0848	0.182	0.0636	0.1292667
Germany	0.18	0.15	0.1152	0.0848	0.162	0.0636	0.1259333
Italy	0.18	0.15	0.1440	0.0848	0.162	0.0636	0.1307333
Nigeria	0.15	0.15	0.1440	0.0848	0.152	0.0636	0.1240667
S. Africa	0.15	0.15	0.1152	0.0848	0.162	0.0636	0.1209333
China	0.14	0.15	0.1152	0.0848	0.142	0.0636	0.1159333
U.A.E	0.15	0.15	0.1152	0.0848	0.182	0.0636	0.1242667