Telecom Namibia: new billing system goes live

Telecom Namibia has gone live with a new customer billing system implemented in partnership with Huawei.

The telco said the system has been switched on at the weekend, and was intended to provide better customer service and experience through new and more exciting offers.

The New Generation Business Support System (NGBSS) solution was supplied by Huawei Technologies, a global provider of next generation telecommunications network solutions. Telecom Namibia said: “With this world-class NGBSS solution going live, Telecom Namibia  is now able to bill for its postpaid, prepaid and hybrid services in real-time, and in one single bill for all services. This provides Telecom Namibia with sustainable advantages of rapid time-to-market, cost efficiency, and enhanced customer experience in today’s competitive environment.

The new system enables the company to launch innovative and unique products and services to the market, reduce time to market for new products and more importantly address issues previously experienced by customers around billing.”

This solution suite, implemented based on applications of industry best practices, include Customer Relationship Management (CRM), IP Contact Centre (IPCC), Convergent Billing System (CBS), Partner Relationship Management (PRM), Mediation and Provisioning.

AfricaCom 2013 Award winners announced:

The winners of the AfricaCom 2013 awards have been named at a glittering gala event in Cape Town.

The winners are:

Best Network Improvement
Huawei Technologies 
Huawei FMC Solution  - Huawei’s partnership with Telkom which saw a fixed line and mobile switch solution to bring Telkom up to speed in South Africa allowing it to offer fixed voice and broadband services to its customers.

Best Quality User Experience
Ericsson
Ericsson Multiscreen Self-care - This enables communication service providers to put the user in full control of their multi-screen experience and empowers the user to take charge of and maximize their user experience. The portal makes it quick and simple for subscribers to make purchases and monitor spending. It enables them to buy credit, access new services and watch spending.

Best Cost Efficiency Solution for Africa
Liquid Telecom
Liquid Telecom - the longest fibre links in Africa Connecting the continent and ensuring that millions of people now have access to communication that is also affordable as Liquid Telecom have also worked hard to keep costs down.

Rural Telecoms Award
Safaricom limited
VUMA online - Affording off-grid customers the ability to have lighting and charging for their mobile phones while paying through the easy mobile payment system of M-PESA.

Best Connectivity Solution for Africa
Seacom
Remote Peering - Enabling pan-African connectivity for small to medium operators whose growth to date has been constrained by capital expenditure and lack of infrastructure