Telecom Namibia has gone live with a new customer billing system implemented in partnership with Huawei.
The telco said the system has been switched on at the weekend, and was intended to provide better customer service and experience through new and more exciting offers.
The New Generation Business Support System (NGBSS) solution was supplied by Huawei Technologies, a global provider of next generation telecommunications network solutions. Telecom Namibia said: “With this world-class NGBSS solution going live, Telecom Namibia is now able to bill for its postpaid, prepaid and hybrid services in real-time, and in one single bill for all services. This provides Telecom Namibia with sustainable advantages of rapid time-to-market, cost efficiency, and enhanced customer experience in today’s competitive environment.
The new system enables the company to launch innovative and unique products and services to the market, reduce time to market for new products and more importantly address issues previously experienced by customers around billing.”
This solution suite, implemented based on applications of industry best practices, include Customer Relationship Management (CRM), IP Contact Centre (IPCC), Convergent Billing System (CBS), Partner Relationship Management (PRM), Mediation and Provisioning.
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